Total number of calls to the surgery: 12,052
Number of calls answered within 2 minutes: 11,931
Number of calls abandoned: 64
Items issued via prescription: 27,335
Referrals made: 1,120
Fit notes issued: 135
Administrative communications issued: 3,298
Text messages sent and received: 2,020
Total digital requests submitted to practice: 3,802
Appointments, total: 4,763
Appointments, seen: 4,605
Appointments, DNA: 158
