Total number of calls to the surgery: 12,940
Number of calls answered within 2 minutes: 12,810
Number of calls abandoned: 74
Items issued via prescription: 24,014
Referrals made: 1,016
Fit notes issued: 129
Administrative communications issued: 2,407
Text messages sent and received: 1,772
Total digital requests submitted to practice: 3,683
Appointments, total: 4,168
Appointments, seen: 4,061
Appointments, DNA: 107
