Total number of calls to the surgery: 12,523
Number of calls answered within 2 minutes: 12,398
Number of calls abandoned: 71
Items issued via prescription: 25,456
Referrals made: 1,120
Fit notes issued: 123
Administrative communications issued: 2,971
Text messages sent and received: 3,488
Total digital requests submitted to practice: 3,984
Appointments, total: 4,747
Appointments, seen: 4,586
Appointments, DNA: 161
