Total number of calls to the surgery: 10,364
Number of calls answered within 2 minutes: 10,260
Number of calls abandoned: 119
Items issued via prescription: 26,443
Referrals made: 1,141
Fit notes issued: 156
Administrative communications issued: 2,884
Text messages sent and received: 9,503
Total digital requests submitted to practice: 3,912
Appointments, total: 4,923
Appointments, seen: 4,774
Appointments, DNA: 149
