Patient Survey

Satisfaction survey

  • N/AVery poorPoorFairGoodVery goodExcellent
    How welcoming do you find the premises
    How do you rate the cleanliness of the Practice
    How do you find the access to the Practice
    How do you rate the information displayed
  • N/AVery poorPoorFairGoodVery goodExcellent
    Ability to get through on the telephone
    Speed at which telephone is answered
    Calls handled in a polite and courteous manner
  • N/AVery poorPoorFairGoodVery goodExcellent
    Ability to make an appointment the same day
    Ability to make an appointment up to two weeks in advance
  • N/AVery poorPoorFairGoodVery goodExcellent
    How promptly are you dealt with when you arrive at the Reception counter
    Are the Reception staff friendly, welcoming and approachable
    Are the Receptionists empathetic and caring
    How do you rate the knowledge and information provided by Reception staff
    How helpful are the Reception staff in dealing with queries
  • Have you had contact with the Dispensary department (if not please go to question 6)

  • N/AVery poorPoorFairGoodVery goodExcellent
    How promptly are you dealt with when you arrive at the Dispensary counter
    Are the Dispensary staff friendly, welcoming and approachable
    How do you rate the knowledge and information provided by Dispensary staff
    How helpful are the Dispensary staff in dealing with queries
    Are the Dispensary staff empathetic and caring
    Are your Prescriptions/medications ready on time
    Are your prescriptions/medications correctly issued
  • N/AVery poorPoorFairGoodVery goodExcellent
    Are you satisfied with the amount of information provided when contacting reception for your results
  • Have you had contact with Secretarial Dept (If not please go to question 8)

  • N/AVery poorPoorFairGoodVery goodExcellent
    Are the Secretaries polite and friendly
    How helpful are the Secretaries in dealing with queries
    How do you rate the knowledge and information provided by Secretaries
    Are the Secretaries empathetic and caring
  • N/AVery poorPoorFairGoodVery goodExcellent
    Are you seen promptly at your appointment time with the GP
    How satisfied are you with the healthcare you receive from your GP
    Do you feel you are treated with dignity and respect
    Are you shown empathy and care
    Do you feel that you are listened to
    Do you feel informed about managing your condition
  • N/AVery poorPoorFairGoodVery goodExcellent
    Are you seen promptly at your appointment time with the Nurse
    How satisfied are you with the healthcare you receive from your Nurse or HCA
    Do you feel you are treated with dignity and respect
    Are you shown empathy and care
    Do you feel that you are listened to
    Do you feel informed about managing your condition
  • Thank you for taking the time to complete this survey; your feedback is invaluable to us for the development of our practice and the service we provide